Privacy Policy

The Trust for Sustainable Living (“Trust”) operates from its premises at The Living Rainforest, Hampstead Norreys, Berkshire, RG18 0TN.  For the purposes of the Data Protection Act 1998 and General Data Protection Regulation (GDPR) the Trust is classed as a Data Controller. We at the Trust take our obligations as a Data Controller seriously and below you can find out more about how we look after your personal data. For more information on the Data Protection Act 1998 you can visit the Information Commissioner’s website.

This privacy policy (“Privacy Policy”) sets out our practices with respect to the collection of information through our web sites and our on-site tills (“Systems”) as well as our use of this information. This Privacy Policy applies solely to information collected through these Systems. This Policy does not apply to information collected through any other sources, including, without limitation, Facebook, Twitter, YouTube and other third party and social media websites. If you do not agree with any term in this Privacy Policy, please do not provide any Personal Information to us.

Collection of Personal Information

The Trust collects and stores certain personally identifiable information; this could be your name, address, telephone number, email address and/or financial information through our Systems but only when you voluntarily submit it. We may request that you submit personal information in certain instances, such as when you purchase products and services offered by us, submit comments or questions, request information, participate in events such as our International Essay Competition and Schools’ Debate.

Use of Your Personal Information

When you provide Personal Information, we will limit the use of this information to the purpose for which it was collected in accordance with the terms of this Privacy Policy. Other limited uses of your Personal Information may include:

  • To fulfil your requests.
  • To allow us to identify you and to permit your entry to The Living Rainforest tropical experience.
  • To respond to your questions and comments; to provide you with access to certain areas and features on our Web Site(s); and to communicate with you about your activities on a Site.
  • To investigate suspected fraud, harassment, physical threats, or other violations of any law, rule or regulation, the rules or policies of a Site, or the rights of third parties; or to investigate any suspected conduct which we deem improper.
  • To the extent that you provide us with financial information (such as credit card or bank account numbers) in connection with shopping or commercial services offered on a Site, we may use the financial information that you provide to fulfil your order.
  • To help us develop, deliver and improve our products, services and content.
  • For our internal purposes such as auditing, data analysis, and research to improve our products, services and customer communications.
  • For other purposes as disclosed when your Personal Information is collected or in any additional terms and conditions applicable to a particular feature of a Site.
  • For disclosures required by law, regulation, or court order.
  • For the purpose of or in connection with legal proceedings or necessary for establishing, defending, or exercising legal rights.
  • To update your details and records on our systems

Except as provided for herein, we will not provide any of your Personal Information to any third parties without your explicit consent.

Managing your Personal Information

You have the ultimate control over the Personal Information that we collect and use. You always have  the right not to provide Personal Information, but please keep in mind that we may not be able to deliver all of the services on offer (e.g., we may not permit entry to the Living Rainforest).

If you wish to verify, update, delete (right to forget) or correct any of your Personal collected through our systems, please contact the Data Controller at

Sharing of Information

The Trust will not share, sell, or rent personally identifiable information with independent companies or organisations for their own use without providing you a choice. Personally identifiable information that you provide to us will be gathered and stored in one or more of our corporate databases.

The Trust may share personally identifiable information with subcontractors (e.g. cloud service providers). Subcontractors are restricted from using this data in any other way other than to provide these services to the Trust and they may not share or resell this data.

The Trust will disclose your personally identifiable information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to conform to the edicts of the law or comply with legal process served on the Trust;

Protection of Children’s Information

The Trust takes the protection of children’s privacy and safeguarding seriously. We operate our Systems in compliance with all applicable laws in the jurisdiction set forth below. We do not collect Personal Information from any person under the age of thirteen (13). Children under thirteen (13) years of age should have a parent/ guardian’s consent before providing any personal information. If we determine upon collection that a person is under this age, we will not use or maintain his/her personal information without his/her parent/guardian’s consent. Without such consent, though, the child may not be able to participate in certain activities.

Security Practices & Information Retention

The security of your Personal Information is very important to us. We have put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collect. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us will be completely free from unauthorized access by third parties.

We retain information that we collect as long as it is necessary and relevant for the purposes of collection unless a longer retention period is required or permitted by law.


Our website uses cookies to improve our content and personalise it for you.

Cookies are small text files that a web site transfers to a visitor’s hard disk or browser for added functionality, or for tracking web site usage. We use cookies to make our site function as you would expect - keeping you logged in as you move around the site for example. We also use cookies to help us see how many visitors we get and which products are most visited. These are anonymous so no personally identifiable data is stored.
If you do not wish to receive cookies, or want to be notified of when they are placed, you can set your web browser to do so, if your browser permits. However you will find that certain elements of the site function incorrectly or not at all, if cookies are completely disabled on your browser.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


All matters relating to this Privacy Policy are governed by the laws of the England & Wales, without reference to conflict or choice of law principles. You agree that exclusive jurisdiction and venue for any legal proceeding relating to a Site and/or this Privacy Policy shall be in appropriate courts located in England.


If any term or provision of this Privacy Policy shall be held or declared to be invalid, illegal or unenforceable for any reason by any rule of law or public policy, that provision shall be severed to the extent invalid or unenforceable and the remaining provisions shall continue in full force and effect.

Changes to this Privacy Policy

The Trust reserves the right to change or update this Privacy Policy at any time and without prior notice to you. Please check back from time to time for any changes or updates to our Privacy Policy, which will be posted here and will reflect an updated effective date on the first page of the Privacy Policy should any changes or updates be made.

Contacting Us

Should you have any questions or comments regarding the Sites or this Privacy Policy, you may contact us in writing to

The Data Controller

Trust for Sustainable Living

Hampstead Norreys,



RG18 0TN


Or by email to